Ordering Information...

HOW to ORDER: Orders may be placed by telephone, fax, mail or online. Call (800) 300-5143 or 011-909-393-6670 from outside the U.S.A. 8:00 a.m.- 4:30 p.m. Pacific Time, Monday thru Friday or fax us at (909) 597-3043. To contact our sales department by e-mail click here.

SHIPPING and DELIVERY INFORMATION: Orders containing stock products and equipment will be shipped the next business day via UPS Ground, unless otherwise specified by the customer at the time of order. Orders that are specified to be shipped with a guaranteed over night service can generally be shipped the same day if the order is received before 9:30 a.m. Pacific Time. All other orders ship the following business day. UPS requires a complete street address to assure proper delivery. UPS will not deliver to P.O. Boxes. Orders shipped outside the U.S. will be shipped via the carrier specified by the customer at the time of order.

All shipping charges are collect to the customer, or prepaid by the customer before shipment is made (FOB Chino, California). Please consult Animal Reproduction Systems for determining shipping and handling charges for U.S. and international destinations.

TO OUR INTERNATIONAL CUSTOMERS:
Shipping charges do not include customs duties and taxes. You are responsible for these fees and may be billed directly from the freight forwarder.

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Extra shipping costs may apply to item(s) if shipped by air.
Dimensional Weight is a standard formula used throughout the airfreight industry that considers density when determining charges. The calculations are used to consider the amount of space a package will take up on an aircraft in relation to the actual weight of the package. When shipping by air, the package's/shipment's actual weight is compared to the dimensional weight and the larger of the two weights is the billable weight and will be used to calculate the shipping rate.

TERMS of PAYMENT: Orders are normally shipped VISA, Master Card or payment in advance. When payment is mailed with an order, please pay by check or money order- do not send cash. Customers outside the U.S., please note: Payment is to be made in U.S. dollars drawn on a U.S. bank.

RETURNS: Due to the sensitivity of A.I. products, some items cannot be accepted for return. Stock items returned for credit are subject to a 25% restocking charge. Please contact our order department for return authorization prior to shipment.

E-Z Mixin® Semen Extenders, E-Z Freezin™ -"LE" and "MFR5" Semen Extender are not returnable.

WARRANTY:See our limited warranty statement. Animal Reproduction Systems warrants all items delivered to buyer to be free from defects, and as described in our current catalog and price list